★
★
★
★
★
Star rating (1 to 5)
Post-purchase, post-support, post-event. The single most-used inline question.
Respondents click their answer inside the email body. Your form opens with that answer already saved. One step instead of three.
One quick tap. We will use this to make the next order even better.
Sent via Formester
Most "email surveys" are a button that says "Take our 5-minute survey." People delete the email. Embedding the first question in the body turns one decision into one click.
Choose any single-click question type: NPS, CSAT, star rating, thumbs up/down, multiple choice, yes/no.
Choose question type
Formester generates an HTML block you paste into Mailchimp, Brevo, HubSpot, ConvertKit, or any ESP that supports custom HTML. Each answer is a tracked link back to your form.
HTML snippet
The click registers as their answer. Your form opens with that answer already filled in. They complete any follow-up questions and submit. The whole flow takes 15 seconds.
Form view after click
From Gmail to Outlook to Apple Mail to Yahoo. The buttons render, the clicks track, the answers carry through to the form.
| Client | First-question buttons render | Notes |
|---|---|---|
| Gmail (web + mobile) | Yes | Most reliable. |
| Outlook (web + new desktop) | Yes | Buttons render as styled links. Click-through always works. |
| Outlook (classic Windows desktop) | Yes | Word-engine fallback. Some styling simplifies; clicks still carry through. |
| Apple Mail (iOS + macOS) | Yes | Renders cleanly with full styling. |
| Yahoo Mail | Yes | Buttons render as links. |
| Mobile webmail (Gmail / Outlook apps) | Yes | Same behavior as web. |
Gmail is the visually-richest render. Every other client receives the same buttons as fully-styled clickable links that carry the answer to your form. No client is unsupported.
Anything that is a single decision works. Anything that needs typing belongs on the form page.
Post-purchase, post-support, post-event. The single most-used inline question.
Renders as eleven small buttons. Use a "How likely are you to recommend us?" subject line.
Quick CSAT after a delivered order, a closed ticket, or a played episode.
"Which topic should we cover next?" or "Which plan fits you?"
RSVPs. "Will you be at the event?"
Casual CSAT for B2C audiences.
Formester gives you the HTML block. Your existing email platform sends it.
HubSpot works with the native CRM integration too.
If you send transactional email through Formester directly (notifications, response copies), Formester delivers via your connected SMTP provider. The same identity sends the campaign.
Caveat: Some ESPs (notably older Mailchimp templates) strip non-standard HTML attributes. If the buttons do not render, switch the template to "Plain HTML" or "Code Your Own" and paste the snippet directly.
This is the whole point. The click in the email does not just open a form. It opens a form with the answer already saved.
Caveat: Pre-fill works for every question type, not just the inline one. Hidden fields (UTM parameters, contact ID from your ESP, customer segment) also flow through. Use it to skip "What is your email?" when you already know.
Six common shapes the integration covers without custom work.
Star-rating inline. Open with the order number. "How was your order #1834?" Click. Optional comment field on the page.
0 to 10 buttons inline, single open-text follow-up on the page. Quarterly send to your customer list.
Yes / No inline. Pre-fill captures the choice. Form asks for dietary requirements only if Yes.
"Did you attend?" Yes opens a feedback form. No opens a re-watch link form. Conditional branching from a single click.
Thumbs up / down on ticket close. Down opens a "What went wrong?" form. Up writes the rating and exits.
"Which topic next?" multiple choice. The click is the data point. Optional comment on the form page.
No code. No external automation tool.
Drag-and-drop builder. Add the question you want inline as Q1, follow-ups after. Save.
Click Share in the top right. Pick Email. The modal renders a live preview of how each answer button will appear in an inbox and outputs an HTML snippet.
In Mailchimp, Brevo, or wherever you send from, pick a template that accepts custom HTML. Paste the block where the question should appear. Send.
The first answer registers as a click and travels through to the form as a pre-filled value. With Partial Submissions enabled, that value is captured the moment the click lands, even if the respondent never opens the rest of the form.
Yes for new Outlook (web and the rebuilt desktop client). Outlook classic on Windows uses Word's HTML engine and may strip rounded corners or background colors, but the click-through always works. Test against Litmus's client matrix before any major campaign.
Yes. Every answer button is a tracked link with the respondent's ID baked into the URL. Click data flows back to your form's analytics view. ESPs (Mailchimp, HubSpot) also see the click in their own reports.
The latest click wins. The pre-filled answer on the form page reflects the most recent button they tapped. They can also change it on the form before submitting.
Because every additional question is a reason to delete the email. Inbox attention is measured in seconds. One question, one click, then the form. Multi-question email surveys exist (AMP-for-Email) but render only in Gmail, so they ship lower completion in mixed-audience lists than the one-click pattern.
If your ESP supports custom HTML blocks, which Mailchimp, Brevo, HubSpot, Klaviyo, ConvertKit, and Constant Contact all do, yes. Paste the snippet into a "Code Your Own" or "Custom HTML" content block.
Yes. Turn off the hidden ID parameter in the share modal. The form treats the click as a stand-alone submission with no respondent tag. The flip side: you lose pre-fill for any other personalised fields, so use this only when respondent identity is not part of the analysis.
A link asks the recipient to commit before they know what they are committing to. An inline question shows the first question in the inbox, so the decision is "answer this," not "give us five minutes."
Free plan includes unlimited email-shared forms. No credit card. Five minutes from sign-up to first send.
Used by teams sending NPS, CSAT, RSVPs, post-purchase reviews, and content polls through Mailchimp, HubSpot, Brevo, and any ESP that accepts custom HTML.